NTI Web Shop

North, Central & South Americas
Phone: +(503) 684-7050

Refund policy

Important: Please contact us before you return a product using our contact form.

Your satisfaction on every pur
chase is very important to us. If you are unhappy with your purchase for any reason, we will happily exchange your item or offer you a full refund (minus shipping cost) within 30 days of receipt. 

If you are returning an item due to an error on our part - i.e., we shipped you the wrong item or your item was damaged upon receipt - we will not only exchange or refund your item, we will also pay for the return shipping.

Claims for damaged items must be made within 5 days of receipt of the merchandise. Your replacement item will be shipped to you once we have received the damaged merchandise.  If a refund is requested, it will be processed at receipt of product.