Frequently Asked Questions

How does the online ordering work?
As you navigate through our site, you can click on different items that interest you with or without the intention of buying them. Once you have everything in your shopping cart, go through the items picked and either adjust quantities or delete unwanted items. Click on RECALCULATE and you should be ready to check out.

After clicking to the CHECKOUT button you will be asked to provide Billing and Shipping information, confirm your entire order, choose your preferred method of payment and then submit your order.

Shortly after completing your order you will receive an automatic confirmation by email. This will list the quantity of each item ordered, total purchase amount and address where the order will be shipped. If there are any mistakes in this confirmation please email us right away using our
contact form
. We will correct this information before the order is shipped.

Do you have local representatives? 
NTI has a worldwide network of representatives and distributors where you may place your order. 
Click here to locate the representative in your country.
How fast will my order be processed?
Normally we ship all orders within two working days after your payment is cleared. Occasionally shipping could be delayed up to one week.

How do I check the status of my order?
Click on ‘TRACK ORDER’ link and sign-up to your account. Then click on either ‘VIEW MY ORDERS’ or ‘CHECK MY ORDER STATUS’ links. You can choose to either cancel a particular order by clicking on the ‘CANCEL ORDER’ link (if it is available), or you can view the details of a particular order by clicking on the ‘VIEW DETAILS’ link. If the order has been shipped you can also get the tracking information. 

What if I forgot my password?
If you have already registered and do not remember your password, we can send it to you. Please go to the My Account section of the website and click Forgot Password.

Which credit cards are accepted?
We accepts credit cards from MasterCard, VISA and American Express.

Is it safe to use my credit card online?
We use WorldPay as a partner for our online payment.  For millions people around the world, WorldPay is the way to pay - trusted and secure.  You credit card details are acquired from WorldPay payment system on a secure web page only and are neither processed nor stored from the NTI web shop. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. 

Can I cancel an order?
- If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. Go to the MY ACCOUNT. Then click on either ‘VIEW MY ORDERS’ or ‘CHECK MY ORDER STATUS’ links. There you are able to cancel an order online.
- In any other case please read our
refund policy.

How can I return a product?

If you are not 100% satisfied with our products please read our refund policy.

What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after NTI receives your order. If you do not receive this message within one hour of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us using
our contact form.